Book Review: The Physics of Everyday Things by James Kakalios
Disclaimer: I received an uncorrected proof of this book for the purpose of writing this review. No other compensation was offered or requested. The final product, due out May 2017, will have some changes, including a full index.
Today is no ordinary day. While it may seem normal as you wake up and have breakfast, getting ready for a doctor’s appointment and a work presentation, today will actually be extraordinary. For you will be accompanied at every step by Professor James Kakalios, author of The Physics of Superheroes, who will explain the physics behind the many objects you interact with every day.
In the tradition of Hugo Gernsback’s seminal novel Ralph 124C 41+, the narrative frame takes “You” (a prosperous business person with a late-model car and many of the latest gadgets) through a typical day in 2017 as an excuse to discuss the physics involved in such devices as digital timers, magnetic resonance imaging and flat panel televisions. While not as thrilling as a superhero saga might be, the day is eventful enough to keep the story moving. (And relatable for business people who might invest in scientific research.)
The book mostly skips the mathematical formulas that are the bane of non-scientists trying to follow physics discussions, but a basic understanding of high school level physics principles will make this book easier to understand. There are figures to illustrate how some of the devices work, as well as both footnotes and end-notes. T he finished product will also have an index.
Overall, the superheroes book was more fun, but is now outdated. I recommend this volume primarily to business people and those who want to know a bit more about physics as it applies to real life. (Well, except for a last discussion on flying cars and the physics of why we still don’t have them.)
Book Review: The Woman Who Breathed Two Worlds by Selina Siak Chin Yoke
This is the life story of Chye Hoon, a Nyonya (Malaysian woman of Chinese heritage) who lives between 1878 and 1941, a time of great change in her homeland. Initially a willful child who wants to break out of her culture’s tradition (why shouldn’t a girl get the chance to go to school like her brother?), Chye Hoon grows into a young woman whose reputation for temper and independent spirit seem to doom her prospects for marriage.
But an enterprising matchmaker brings her together with a Chinese immigrant named Wong Peng Choon. Despite this being an arranged marriage and the pair never actually meeting until the wedding, things work out well. Peng Choon appreciates Chye Hoon’s cleverness and unwillingness to be cheated, and in return is a good husband. The young couple moves to Ipoh, a rapidly growing tin mining town.
The next decade or so is good to the couple; Peng Choon is much in demand as an accountant, and Chye Hoon has ten children! But then Peng Choon must return to China to take care of some family business. He perishes in that far-off land; while he was careful to make sure that Chye Hoon had enough capital for a couple of years, she knows that raising ten children will soon drain that, and jobs for widows with no formal education are few and low-paying.
Chye Hoon applies her cleverness and cooking skills to the problem, becoming an entrepreneur in the field of tasty kueh (Nyonya cakes of both sweet and savory varieties.) There are many difficulties involved in making the business a success, but she and her servants make a go of it.
Meanwhile, Chye Hoon must also raise her children, facing times of joy, times of heartbreak and times of great frustration. In this last category is the increasing influence of the British over the Malay States as they take firmer control of the government, and increasingly the young people adopt Western ways. Chye Hoon has become a traditionalist who fears that her people’s heritage will be forgotten in the rush to modernize.
Chye Hoon is based loosely on the author’s own great-grandmother, and apparently many family stories were woven into the narrative. The parts of the book that give a sense of the time and place are fascinating. Less helpful is that quite a few of the large cast are underdeveloped or vanish from the story–a couple of the sons get brief mentions at times just to remind us they’re still alive but not doing anything relevant.
The author has made some interesting stylistic choices; uneducated characters use traditional Malayan syntax, while those with formal schooling speak British English. (Even when they’re clearly not using that language.) There’s also frequent usage of traditional Malayan filler words and interjections, and the author has chosen to use the older transliteration of some words, as well as some language that is now considered pejorative. In places, this works well, and in other places it becomes intrusive. (It also kind of raises the question of just who Chye Hoon is telling this story to at the end.)
The story ends just before the Japanese invasion during World War Two, which gives a pretty obvious cue for a sequel with the surviving family members.
Worth checking out if you are into family saga stories, and especially if you are curious about Malaysian history and culture.
Disclaimer: I received this book as a Goodreads Giveaway for the purpose of writing this review. No other compensation was requested or received.
Colleen Pallamary has been working as a volunteer to protect senior citizens and others from scams and swindles for over a decade in Florida. This book is designed to inform people about the most common tricks she has encountered and how to combat them. It’s arranged in short chapters covering such topics as phony contractors, fraudulent travel agencies (and employment scams promising to make you a travel agent) and malware.
To be honest, most of this is pretty basic material that would seem like common sense–but scammers still catch people with these tricks every day. It’s certainly worth reading through just to refresh your memory. About a third of the book is a listing of Better Business Bureau offices and government agency contact information for the United States and its territories, which will be especially helpful if you are dealing with a multi-state scam operation. Although this book was published in 2012, these sorts of addresses tend not to change so the vast majority of them should still be good.
However, the chapters on cybercrime have already become a little dated–check the latest government warnings for new angles con artists have found.
This book was self-published, and it’s very obvious with the heavy use of public domain clip art, pithy mottoes and reproduction of government forms. I did not spot any obvious typos, which is a huge plus at this end of the market. Those with e-readers may want to go with the cheaper electronic version as there’s no real loss of quality.
Recommended for seniors, soon-to-be seniors, and close relatives of seniors, but usable by any adult who wants to be careful with their money and credit.
Book Review: Famous Nathan by Lloyd Handwerker and Gil Reavill
Disclaimer: I received a copy of this book through a Goodreads giveaway for the purpose of writing this review. No other compensation was requested or given.
Nathan’s Famous was the number one hot dog stand in the world for several decades, and synonymous with the Coney Island experience. It was the creation of Nathan (originally Nachum) Handwerker, an immigrant who worked his way up from grinding poverty to being a successful businessman. This book is primarily his story, told by his grandson.
According to the book, Nathan was born in a Jewish shtetl in Galicia (now part of Poland) in 1892. At the time, the region was occupied by Austria, and was proverbial for its inhabitants’ poverty. His father Jacob was a shoemaker who was usually unemployed and his mother sold vegetables as a sideline whenever the chance came up. Nathan grew up constantly hungry and early on decided he wanted to be in the restaurant business. Over time, his hard work and good business sense got him enough money to buy passage to America in 1912.
To make it in business, you need a strong work ethic, canny business sense…and a walloping dose of good luck. Nathan had all three, and by 1916 had learned enough English and accumulated enough savings to open his own “grab joint” selling frankfurters and lemonade from a tiny storefront on Coney Island. His initial partner backed out when initial sales weren’t good, but Nathan found a good price point and soon became able to stay open all year, expanding the store and his menu bit by bit.
After a year or so, the initially nameless joint became “Nathan’s”, and then “Nathan’s Famous” as business boomed. Nathan used a business philosophy of fast service, a limited menu and consistent high quality to grow his enterprise. (This was later independently discovered by the McDonalds brothers, though the highness of quality is debatable.)
A big believer in family, Nathan brought over almost all of his clan from Europe as well as marrying and having children of his own. He didn’t let nepotism stand in the way of good business practice, though, once firing his older brother the same day he hired him for failure to follow procedure. He was a very hands-on manager, and ran a tight ship; his contentious personality meant that he often fought with his top workers, but it also bred loyalty. He integrated his staff very early on and was generous with benefits, but was firmly against unions.
Nathan’s Famous was huge, and the book describes its interactions with American history. But by the time Nathan’s sons Sol and Murray moved into management positions under him, times were changing. The brothers had clashing ideas about where the store and its brand should be going, and did not work together well. Coney Island was losing its place as a tourist attraction, helped along by a city planner who wanted to gentrify the area. (Unfortunately, his plans had the opposite effect, crashing the local economy and increasing crime.) And chain fast food places became the standard.
The original Nathan’s Famous has never closed, but is no longer in family hands, and in the modern day, it’s more famous as a hot dog brand than as a destination.
Most of the material about Nathan’s early life is derived from a single interview done with him by another of his grandsons, so should be taken with a grain of salt. The book also talks about some Nathan’s Famous legends and whether they are based on truth or the result of a public relations campaign.
There’s quite a bit of time spent on the logistics and mechanics of running a grab joint in the early part of the Twentieth Century, which will be useful to people who have always wondered about that sort of thing. There’s also family drama, as well as details about some of the long-time employees.
To be honest, the book never really grabbed me, but I think it will be of great interest to hot dog aficionados and those who are nostalgic for the Nathan’s Famous of yore. Each chapter has a black and white photo heading. Also, there are end notes (functional but lackluster) and a bibliography for further reading.
Magazine Review: The Saturday Evening Post 6/10/61 edited by Ben Hibbs
The Saturday Evening Post ran weekly from 1897-1963; after several format changes, it is now published six times a year. The Post was well known for its lavish illustrations and a combination of current event articles and short stories by popular writers. I got this issue from the month of my birth as an early birthday present. At the time, this magazine was printed in the broadsheet format, which is too large for my scanner–thus the truncated cover image showing only a part of Amos Spewell’s painting of tourists in Venice.
To entice potential customers at newsstands, the Post front-loaded the illustrations in spreads at the front of the magazine, and each of the articles and stories continued in the word-heavy back pages interspersed with a few cartoons. There were also many large illustrated advertisements–one for tampons is notable for not telling the reader what the product is, showing the product or saying what it’s used for exactly; if I didn’t know from the name of the product, I’d assume it’s some kind of skin cleanser or deodorant.
The Post was also known for having a staunchly conservative editorial stance, and this is on full display in an editorial expressing relief that leftist thought was vanishing from college campuses and conservatism was on the rise. “Of course, the battle isn’t over. Queer characters still appear on college campuses sponsored by ‘liberal’ groups.” Oh, if only they knew!
In the lively letters to the editor section, comments on an article about Bobby Darrin reveal changes in our pop culture, with people being shocked or pleased that he was willing to share personal opinions with the press even if they didn’t match the public’s desired stance. One letter writer asked why an article on “Presidents in Retirement” did not include FDR. The editor waggishly replies that the place that man retired to is not on the reporter’s regular beat. There’s also a couple of letters on segregation, responding negatively to a previous letter writer’s suggestion that since Southerners didn’t go to Northern states to demand segregation, Northerners should reciprocate about desegregation.
Let’s look at the contents.
“The White House Insiders” by Stewart Alsop is a look at President Kennedy’s political staffers (all men, all white-one had a black deputy) and how they helped him keep on top of what was happening in the country and the world. It goes into detail about JFK’s management style. The only top staff name most younger readers are likely to recognize is Arthur Schlesinger Jr., but Henry Kissinger is briefly mentioned as a second-stringer.
“Death of a Demon” by Rex Stout is part one of three of a Nero Wolfe mystery novella. The sedentary detective is briefly engaged by a woman who wants to show him the gun she will not use to shoot her husband. That’s…kind of suspicious, and when the husband turns up dead from a bullet wound, some questions are raised. Archie Goodwin, Wolfe’s leg man, is pretty sure the woman didn’t do it, but there are gaping holes in her story. It’s certainly an intriguing beginning! Happily, this story was included in Homicide Trinity by Rex Stout, which you can probably get through interlibrary loan.
“How the Doctors Saved Chicago’s Burned Children” by Alice Lake is a look at how St. Anne’s Hospital dealt with the victims of a fire at Our Lady of the Angels School in 1958. 95 people died immediately or in the aftermath, but this story concentrates on the survivors. Part of the credit for St. Anne’s quick and organized response goes to disaster preparedness they had undertaken after a fire some years before had caught the hospital unprepared for multiple victims. There are details of the treatment s used and updates on a couple of the survivors as of mid-1961. One of the treatments tried was using blood transfusions from recovering adult burn victims in the hope that their blood had antigens against “burn toxin.” (From the little I could find, research into this treatment has shown scant evidence of effectiveness.) For more on the fire, see https://en.wikipedia.org/wiki/Our_Lady_of_the_Angels_School_fire
“Handsome Samaritan” by Phyllis Duganne is a story about an airline pilot driving to vacation in Florida when he stops to help some stranded motorists. One of them is a very pretty woman, but he’s supposed to be meeting his fiancee. The pilot comes to realize he is much more compatible with this new woman who is more interested in who he is than who she can make him become. I found this story uncomfortable, and skimmed to the end.
“The Poacher” by Gene Coghlan, set in Depression-era North Dakota, has two brothers growing up on an isolated farm, and using traps to earn a little pocket money. One brother is laid up with a broken leg, and the protagonist takes advantage of this to claim that a fur animal was caught in one of his traps, rather than his brother’s. Presumably he learned a valuable lesson about life, but the conclusion pages are missing from my copy. Unfortunately, Mr. Coghlan doesn’t seem to have any books in print.
“The Case of the Comical Banker” by Harold H. Martin, profiles Mills Bee Lane, Jr., then president of the Citizens & Southern National Bank in Atlanta, Georgia. Known for a jovial style (unlike the stuffy conservatism usually associated with bankers of the period), his business acumen turned the C&S into the largest bank in the South. You may be more familiar with his nephew, Mills Bee Lane III, who became a famous boxing referee and TV judge. Lane, Jr. was credited in the article for jumpstarting tobacco farming in the Atlanta area when cotton took a dive in the market.
“The Meaning of the Eichmann Trial” by T.S. Matthews was published about halfway through the war crimes trial of Adolf Eichmann. (He was found guilty and hanged.) The article talks a lot about the trial conditions and the thoroughness of the Israeli court system. “Israel means to show the world that, in the British phrase, ‘justice is not only done but seen to have been done.” It also talks about the character of Israel as a country, and its people. The trial took place in a newly built suburb of Jerusalem, because at that time the Old City was in the hands of Jordan. This is a very moving article, and I think the best in the issue.
“Cop with Camera Eyes” by Thomas Walsh features a police detective with “photographic memory”, if he sees something, and it’s important to him at a later time, he will remember it clearly. It triggers when he notices the same person in the crowd three times during a date he’s having with his new neighbor. After safely returning his date home, The cop ambushes this tail. Surprise! It’s a federal agent! Seems the attractive foreign lady is suspected of being a Communist spy. Reluctantly, the cop agrees to keep an eye on the girl he has come to adore, but then she vanishes–and for the first time, the cop’s memory fails him at a critical moment. Can he crack the case before innocents are killed? It’s a pretty good story; I don’t know if it’s ever been reprinted, but Mr. Walsh’s Nightmare in Manhattan is considered a superior mystery novel and that you can find.
“Is Nature Getting Neurotic?” by Corey Ford is a humor piece about how over-complicated gardening and landscaping have become, requiring the homeowner to employ multiple specialists and expensive treatments just to keep the lawn alive.
“In the Best Interest of the Service” by Walt Grove takes us inside an Air Force base. A major must make a difficult decision because of the need for unit cohesiveness. A rescue chopper pilot is being accused of cowardice by one of his crew members. This is complicated by the officer being a Negro, and the crew member being a white man from the Deep South and the type of person who nowadays would be decrying “political correctness.” He doesn’t mean any harm by the N-word, he claims, so why shouldn’t he use it? But that does raise the stink of possible racism. Oh, and the chopper pilot is the major’s best friend on the base, so there may be the question of favoritism. Who will be getting transferred out? The resolution to the situation may be a little too convenient, but is satisfying, and inspires the major to take some steps in his personal life he’s put off too long. Mr. Grove wrote several action books about pilots, but it doesn’t appear any are currently in print.
“Comeback of the Giant Turtle” by Bern Keating is about efforts to increase the population of the green sea turtle (so called because of its distinctive green fat deposits inside the shell) in the Caribbean. Despite these and other preservation efforts, the green sea turtle remains an endangered species.
And finally, “The Big Swindle” by Clarence Budington Kelland is part 5 of 6. Twins Pet and Pete Du Chillon have finally come of age, and are attempting to make sense of what their guardian, Mortimer Norton, has done with the family company. It seems all sorts of shady shenanigans have been going on! The twins have some sort of scheme to expose the truth, involving a phony foreign prince and double-bluffing the man who runs security for Du Chillon Industries. This installment suffers from coming in the middle of the story, but I think it’s also a pretty bad story. Pet and Pete, as well as their beloved grandmother, are the sort of people who the author tries hard to convince us are very witty, but come off snide instead. The funniest bit for me was one of the supporting characters denying the possibility of a “twins threesome” in such a way as to make me think he’s thought waay too much about the topic (and also never mentioning sex because this is a family magazine.) Mr. Kelland is largely forgotten, but once was popular enough that Harlan Ellison called him out by name for lowering the tastes of the American public.
There’s also short poems (amusing but forgettable), jokes and cartoons.
This was a fun look back at a moment in time just before I was born. Copies of the Post in bad condition can be found relatively cheaply; issues in excellent condition, or with stories by top authors, will set you back considerably more money. Also, you can visit the website of the current magazine: http://www.saturdayeveningpost.com/
Book Review: Cybersecurity Leadership by Mansur Hasib
Disclaimer: I received this book as a Goodreads giveaway on the premise that I would review it.
Update: A revised and updated version with black and white printing is now available on Amazon for $18.05.
Mansur Hasib has been a Chief Information Officer in the healthcare and biotechnology fields for a dozen years. His special expertise is in cybersecurity. Most of the essays in this book come from his blog with some editing.
Cybersecurity and leadership are only two of the subjects covered in this book; it ranges over several areas of IT and corporate culture. A particularly interesting topic is how electronic records and compliance with the Affordable Care Act are affecting healthcare organizations from an IT standpoint. There’s a lot of good information in bits and pieces throughout, and the essay format allows a quick read of relevant material.
Overall, the book is poorly organized; the essays could have done with more editing and perhaps some consolidation to reduce redundancy. There are several takes on why a CIO should be a direct report to the CEO rather than the CFO, for example. There’s a lot of jargon that will tend to make the prose opaque to the layperson. There’s a list of references at the end, but no index.
I cannot recommend the paperback edition because it’s $30.00 for 175 pages, yet has several proofreader typos. It could be slightly less expensive without color printing, since the color illustrations add little. I’d recommend the ebook for cabinet level corporate executives and those planning to reach that position, particularly in the IT field.
Disclaimer: I received this book as a Goodreads giveaway on the premise that I would review it.
This book is subtitled “The Art of Improvised Persuasion”; it’s primarily aimed at salespeople, although the author mentions that the techniques can be used for any persuasive conversation. Most of the focus is on using improvisation techniques to create an interactive connection with the other person, rather than a prepared sales pitch.
The author is a marketing consultant whose previous books include We: The Ideal Customer Relationship and Brand Harmony. Much of his research for this volume was done by attending improvisational performances and workshops, and interviewing improvisational performers.
Some of the tips presented in this book include active listening, making the conversation about the customer’s story and then making it “our” story by matching the customer’s story with the useful bits of yours, and using “yes, and…” instead of “no” or “yes, but.” It’s a bit much to take all at once, so the author has broken it down into useful habits to work on one or two at a time. This has website support for the dedicated practitioner.
This book’s message primarily applies to “real-time” conversations; while improvisational speaking is affected by talent, almost everyone can learn the skills with practice and patience. Despite the reassurances of the author, salesmanship is the main use of the topic in this book. It is less likely to be useful for those in low-level positions where you are expected to complete X number of calls in an hour, or are punished for going “off-script.”
I would recommend the book itself primarily to those interested in sales or customer service (which also requires improvisational skills.) I recommend some training in improvisation to everyone who can find time for it; it is very helpful in many areas of life.
Disclaimer: I received this book as a Goodreads giveaway on the premise I would review it. The copy reviewed was an advance uncorrected proof, and there may be changes in the final product.
Veronica Walsh has spent thirty-two years starring in the soap opera Days and Nights. Now that’s over and the only job offers she’s getting are old people medication commercials. Now might be the time to take an extended vacation in her quaint hometown in the Adirondacks. Barton is the kind of place where they still have small businesses, many catering to the tourist trade.
But there’s a threat on the horizon–a developer is about to put up a new mall, with all the big chain stores. Until Anna Langdon, owner of the “All Things” store and landlord to many of the other businesses, comes up with her own plan to scotch the deal. When Anna turns up dead the next morning, the developer would seem like an obvious suspect, but Anna’s heartless business tactics and fairly ruthless personal life turn up several other possibilities.
Veronica comes into the picture because she was next door at the time the murder was committed, Anna was going to meet with Veronica about a mysterious business proposition, and Veronica’s mother owns a business that rented its space from Anna. Plus, having gotten so used to the drama of soap operas, Veronica can’t help snooping around.
It helps that she’s enormously popular with the villagers, as a hometown girl made good. She’s also ably assisted by history professor Mark Burke and not so ably by her old co-star Alex Shelby.
As the first cozy mystery in a projected series, this book needs to introduce a sizable cast of quirky characters, as well as providing a mystery plot. I got confused several times as some of the minor characters tended to blend together, and I had to reread to figure out who they were supposed to be. The most notable character was Alex, since he wore his narcissism on his sleeve, and his reason for being in the area was suspicious enough to rouse my attention.
The mystery is not so much solved, as that Veronica has the solution dropped in her lap; though it does rely on her previously established good auditory memory.
I found the book only so-so, but people with an interest in the Adirondacks area may find it more captivating. Since this is a first novel, there’s plenty of room for improvement in later installments.
A quick note: Since this book is published by Cengage, the final product is likely to have end note content not available in the uncorrected proof, such as book club discussion topics.
Book Review: The 36 Ancient Chinese Strategies for Modern Business by Lan Bercu
Disclaimer: I received this book as a Goodreads giveaway on the premise that I would review it.
Beginning some time in the late 1970s, when it became obvious that Japan had become an economic powerhouse, American businesses began taking an interest in Asian philosophies that might explain why companies from those areas were doing so well, especially in industries where America was faltering. Thus, books for business explicating on The Five Rings, The Art of War and so forth have been written and often sold well.
This is the latest book in that tradition. The author was born and raised in Vietnam, where The 36 Strategies, a text on warfare believed to have been compiled during China’s Warring States period, is read by schoolchildren. She has since found the information included helpful in her career as a speaker on business and international matters.
The main text is divided into thirty-six short chapters, one for each strategy. Each starts with a short story about ancient Chinese warfare, then one or more examples of how modern businesses have implemented these strategies, whether by name or by chance. This is followed by translation into more basic tips, and questions for the business to ask itself based on the strategy.
Some of the strategies have poetic sounding titles, like “slough off the cicada’s golden shell” or “borrow a corpse to resurrect a soul”, while others are more plain-spoken, like “kill with a borrowed knife.” The strategies themselves, however, tend to be simple to understand, if sometimes difficult to apply to a given situation. That last bit is why they’re arranged by type; some are better when you have a clear advantage, others when you’re on the defensive or in a losing position.
It should be noted that the more literal applications of some of these strategies to business, such as “replace the beam with rotted timbers” and “deck the tree with false blossoms” may be considered unethical, and in some cases are outright illegal. The author points out that businesses (and customers) should be aware of these strategies anyway, to help defend against them.
The short chapters and copious examples make this a good read for the busy person on the go; this is one time I would suggest buying the e-book version. The book comes with an ad for the author’s services, bibliography and an index.
The utility of this book will depend on whether you already have another of the books relating the 36 strategies to business. If so, you may not need this one. This book also has a lot of synergy with The Art of War, so you may want to invest in one of the business books that concentrate on that text as well.
In war, do not repeat the tactics that have gained you one victory. Rather, let your methods be determined by the infinite variety of circumstances. — Sun Tzu
Book Review: The Idea-Driven Organization by Alan G. Robinson & Dean M. Schroeder
Disclaimer: I received a copy of this book through the Goodreads giveaway program on the premise that I would review it.
This is a follow-up to the authors’ 2004 book Ideas Are Free, in which they made a case that innovation can be driven by ideas presented by front-line employees, rather than imposed from above by management, or restricted to a particular department. Since then, they’ve consulted on various organizations’ new idea processes and have more insights, as well as some updated information.
Many of us are familiar with the old suggestion box method of getting ideas from employees–and how seldom it seems to make any difference. While reading this book, I happened to chat with a fellow who had put suggestions in his company’s box for twenty years, often getting cash prizes for the best idea that month. A grand total of zero of his ideas were ever acted on.
The authors touch on many of the obstacles to making an organization idea-driven, from leadership that’s out of touch with the common workers, through managers who won’t work with other departments, to demoralized employees who’ve been told for years that their ideas are “too expensive” or “just whining.” In many cases, putting an idea process in place may require some major rethinking of management policy.
They also give many guidelines for a successful reorganization of the idea process. One of the most important is to have a pilot program that allows the organization to see where any roadbumps are before trying to impose the new process on the entire organization at once. The book also stresses the importance of getting everyone on board, starting from the leadership team on down.
There are copious real-world examples cited throughout; the unsuccessful ones have the company’s name withheld to avoid embarrassing them. There’s a short end notes section and an index. The book is designed to be used as a textbook or supplemental reading for business school classes, with a helpful summary of the main points at the end of each chapter.
I am taking a business management degree, so found this book interesting and informative. It’s likely to be less interesting to those without an interest in organizational structure or business management. Perhaps you might consider it as a gift to a CEO you know?